Safe shopping
Check your seller, part details, payment and order records before buying through TecNorma.
Use the complete part number, OE reference or VIN.
Delivery options and costs are shown before payment.
support@tecnorma.co.uk
Identify the seller
The seller's business details are available on the listing. Review the product description and terms, and keep communications attached to the order.
Use the official checkout
Check that you are on tecnorma.co.uk before signing in or paying. Use only the payment instructions for your order. TecNorma will not ask for your password or card security code in a message.
Protect your account
Use a unique password and do not share sign-in or reset links. Reset your password and contact support if you suspect someone else has accessed your account.
Keep your records
Save the order confirmation, invoice, tracking details and relevant fitting records. Choose the correct after-sales procedure: cancellation or fault report.
VIN compatibility checks and reading a VIN from a photo
Enter the vehicle's 17-character VIN on the product page and select “Check”. The AI-assisted VIN checker compares vehicle information with the listing and may suggest other available parts. If information is insufficient, the result needs confirmation from the seller.
The photo button reads the VIN from its marking on the vehicle or from a registration document. It does not identify parts by appearance. Show only a clear VIN and cover other document details. With your consent, the photo is sent to OpenAI. Check and correct the detected number, confirm it, then select “Check”. Uploading a photo alone does not check compatibility or place an order.
AI reading and assessment may contain errors. The result and match percentage help you choose a part but do not guarantee compatibility; a matching part number does not replace checking the variant and specifications. Compare OE numbers, markings and technical details. Contact the seller before buying or fitting if unsure. This does not limit statutory consumer rights or the seller's responsibility for conformity. These features are optional; you can search manually, and AI limits or unavailability do not prevent a purchase.