Returns and warranty

You can normally cancel within 14 days after receiving the goods, without giving a reason, and have a further 14 days to send them back. Tell the seller clearly by email, through your account or using our online cancellation form.

The refund includes the standard outward delivery charge. You pay direct return postage for a change-of-mind return. A deduction may apply for handling beyond what is needed to inspect the goods. Refunds use the original payment method unless otherwise agreed; the seller may wait for the goods or evidence of return.

We issue the refund within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. This return procedure concerns the product you purchased, not your old unit.

Submit a cancellation notice

If a part is faulty, not as described or unsuitable for an agreed purpose, contact the seller with the order number and symptoms. Your statutory rights are separate from any voluntary warranty. The warranty period and its conditions are shown in each listing.

Do not continue using a potentially unsafe part. Keep relevant fitting records, diagnostic results and photographs. We will explain the assessment and return arrangements; a voluntary warranty does not remove statutory remedies.

UK products are sold outright at the displayed product price. You do not need to send us your old unit before or after delivery. The whole amount is the purchase price of the replacement part.

Delivery and any import charges are explained separately. Cancellation and faulty-goods rights apply to the purchased product as described below.

Ask the seller for the correct address and instructions. The registered office is not automatically the parcel returns address. Use secure packaging and a tracked service, retain proof of sending and include your order number.