TECNORMA UK

Help centre

Help with choosing a part, orders, GBP payment, delivery and returns.

Find the right part

Use the complete part number, OE reference or VIN.

Delivery to Great Britain

Delivery options and costs are shown before payment.

Customer support

support@tecnorma.co.uk

01

Choosing a part

Search by full part number, OE reference or vehicle. Compare all important specifications and ask the seller to confirm uncertain matches before buying.

Part selection guide

02

Your order and payment

Add the product to your basket and check the delivery destination. You can buy as a guest or sign in. Use the existing payment link if a payment was interrupted; check its status before trying again.

My orders

Payment help

03

Delivery to Great Britain — DAP

DAP means Delivered at Place. We arrange transport to the agreed delivery address in England, Scotland or Wales; the recipient is responsible for import clearance and any import charges.

Orders are dispatched from Poland. For eligible deliveries to Great Britain, the displayed export price excludes EU VAT. Import VAT, any customs duty and carrier clearance charges are not included in the amount paid to TecNorma and are payable by the recipient to the carrier or customs authority.

Online checkout is available for goods consignments worth more than £135 after discounts, excluding separately charged delivery. The threshold applies to the total goods value in each consignment, not to each part separately. For consignments worth £135 or less, or Northern Ireland addresses, contact us before payment to agree the applicable arrangements. We do not represent these orders as tax-free imports.

UK import tax and duty guidance

04

Buying your replacement part

UK products are sold outright at the displayed product price. You do not need to send us your old unit before or after delivery. The whole amount is the purchase price of the replacement part.

Delivery and any import charges are explained separately. Cancellation and faulty-goods rights apply to the purchased product as described below.

05

Cancelling an online consumer purchase

You can normally cancel within 14 days after receiving the goods, without giving a reason, and have a further 14 days to send them back. Tell the seller clearly by email, through your account or using our online cancellation form.

The refund includes the standard outward delivery charge. You pay direct return postage for a change-of-mind return. A deduction may apply for handling beyond what is needed to inspect the goods. Refunds use the original payment method unless otherwise agreed; the seller may wait for the goods or evidence of return.

We issue the refund within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. This return procedure concerns the product you purchased, not your old unit.

Submit a cancellation notice

06

Faults and seller warranties

If a part is faulty, not as described or unsuitable for an agreed purpose, contact the seller with the order number and symptoms. Your statutory rights are separate from any voluntary warranty. The warranty period and its conditions are shown in each listing.

Do not continue using a potentially unsafe part. Keep relevant fitting records, diagnostic results and photographs. We will explain the assessment and return arrangements; a voluntary warranty does not remove statutory remedies.

07

VIN compatibility checks and reading a VIN from a photo

Enter the vehicle's 17-character VIN on the product page and select “Check”. The AI-assisted VIN checker compares vehicle information with the listing and may suggest other available parts. If information is insufficient, the result needs confirmation from the seller.

The photo button reads the VIN from its marking on the vehicle or from a registration document. It does not identify parts by appearance. Show only a clear VIN and cover other document details. With your consent, the photo is sent to OpenAI. Check and correct the detected number, confirm it, then select “Check”. Uploading a photo alone does not check compatibility or place an order.

AI reading and assessment may contain errors. The result and match percentage help you choose a part but do not guarantee compatibility; a matching part number does not replace checking the variant and specifications. Compare OE numbers, markings and technical details. Contact the seller before buying or fitting if unsure. This does not limit statutory consumer rights or the seller's responsibility for conformity. These features are optional; you can search manually, and AI limits or unavailability do not prevent a purchase.