Communication policy
How to contact sellers, use TecNorma messages and manage notifications.
Use the complete part number, OE reference or VIN.
Delivery options and costs are shown before payment.
support@tecnorma.co.uk
Keep messages relevant
Use listing and order conversations for compatibility questions, delivery and after-sales support. Be respectful and provide accurate information. Do not post threats, discriminatory abuse, spam or misleading payment instructions.
Protect personal information
Do not send passwords, card details or identity documents. Share only the information needed for your enquiry. Attached message photos are private and expire after 30 days.
Email notifications
Guest chat email notifications are optional and can be disabled. Order and security messages may still be sent when necessary to fulfil your purchase or protect your account.
Reporting misuse
Report a message that appears fraudulent or unlawful, including its conversation reference. TecNorma may restrict abusive use, retain necessary evidence and explain applicable account measures.