TECNORMA UK

Platform terms

Rules for using the TecNorma marketplace, accounts, listings and online services.

Find the right part

Use the complete part number, OE reference or VIN.

Delivery to Great Britain

Delivery options and costs are shown before payment.

Customer support

support@tecnorma.co.uk

01

Operator and scope

The platform is operated by TecNorma Sp. z o.o., ul. Złota 75A/7, 00-819 Warsaw, Poland. Contact: support@tecnorma.co.uk. These terms govern use of the website; product purchases also follow the seller's terms and mandatory consumer law.

02

Accounts and access

You may browse without an account and use guest checkout where available. Account holders must provide accurate details, protect their credentials and avoid unauthorised access or interference with the service.

03

Listings and seller responsibilities

The seller identified on each listing is responsible for the offer, product information and fulfilment. TecNorma may sell its own products and operate marketplace functions. Product references and vehicle matches should be checked before purchase.

04

Permitted use

Do not upload unlawful material, infringe others' rights, manipulate reviews, send spam or misuse customer data. Manufacturer marks are used to identify products and compatibility.

05

Service availability and complaints

Maintenance or provider outages may temporarily affect some functions. Contact support about technical problems or account measures. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded.

06

VIN compatibility checks and reading a VIN from a photo

Enter the vehicle's 17-character VIN on the product page and select “Check”. The AI-assisted VIN checker compares vehicle information with the listing and may suggest other available parts. If information is insufficient, the result needs confirmation from the seller.

The photo button reads the VIN from its marking on the vehicle or from a registration document. It does not identify parts by appearance. Show only a clear VIN and cover other document details. With your consent, the photo is sent to OpenAI. Check and correct the detected number, confirm it, then select “Check”. Uploading a photo alone does not check compatibility or place an order.

AI reading and assessment may contain errors. The result and match percentage help you choose a part but do not guarantee compatibility; a matching part number does not replace checking the variant and specifications. Compare OE numbers, markings and technical details. Contact the seller before buying or fitting if unsure. This does not limit statutory consumer rights or the seller's responsibility for conformity. These features are optional; you can search manually, and AI limits or unavailability do not prevent a purchase.